Policies
Effective Date: September 24, 2026
Welcome to Life at Moonwell.
Life at Moonwell and Lila Moonwell are operated by ASK Coaching LLC, a Florida limited liability company.
These policies apply to lilamoonwell.com, Life at Moonwell digital products, downloadable guides, and other products or services sold directly through this website.
By using this website or purchasing a product, you agree to the terms below.
Terms & Conditions
Website Use
The content on lilamoonwell.com is provided for personal, non-commercial use.
You may browse, enjoy, share links to, and purchase products from the site. You may not copy, reproduce, republish, sell, redistribute, scrape, or commercially exploit website content, graphics, photographs, written material, downloadable files, or other intellectual property without written permission.
All Moonwell branding, original written content, digital products, graphics, guides, and related materials remain the intellectual property of their respective copyright owner.
Digital Products
Unless a product page specifically states otherwise, digital products purchased through Life at Moonwell are licensed for personal use only.
You may download and use your purchased files for your own personal purposes.
You may not:
- resell or redistribute the files
- share purchased files publicly or privately with others
- upload them to file-sharing websites, social platforms, membership libraries, or other repositories
- reproduce them for resale
- alter them and sell the altered version
- use the content to create competing commercial products
- claim the material as your own
Purchasing a digital product does not transfer copyright or ownership.
Product Descriptions
We make every reasonable effort to describe products accurately and show representative previews.
Because digital displays vary, colors and appearance may differ slightly between devices, monitors, printers, and paper types.
Product contents are described on each product page. Please review the description before purchasing.
Haunted Escapes & Travel Guides
Moonwell travel and haunted-destination guides are created for inspiration, planning, entertainment, and informational purposes.
Destinations, businesses, attractions, tours, accommodations, operating hours, prices, policies, transportation options, accessibility, and other travel details can change.
Always verify current information directly with the relevant destination or provider before making reservations, purchasing tickets, traveling, or relying on specific availability.
Life at Moonwell does not control third-party businesses or destinations and cannot guarantee their continued operation, pricing, safety, accessibility, or services.
Books
Books displayed on lilamoonwell.com may link to third-party retailers such as Amazon.
Purchases completed through a third-party retailer are governed by that retailer’s terms, policies, shipping rules, and refund procedures.
Payments
Direct purchases from Life at Moonwell may be processed through third-party payment providers such as Stripe and PayPal.
Payment processors maintain their own privacy, security, and transaction policies.
We do not require or intentionally store your complete payment-card number on lilamoonwell.com.
Availability
We may update, revise, discontinue, repackage, bundle, rename, or change the price of a product at any time.
Purchasing a product does not guarantee access to future versions, updates, additions, or replacement products unless the product description specifically promises them.
Personal Responsibility
Moonwell products are designed for inspiration, enjoyment, organization, entertainment, and general informational use.
Nothing on this website should be interpreted as professional legal, financial, medical, mental-health, safety, or other licensed professional advice.
You are responsible for determining whether a product, activity, destination, recipe, suggestion, or recommendation is appropriate for your circumstances.
Limitation of Liability
To the fullest extent permitted by applicable law, ASK Coaching LLC, Life at Moonwell, and Lila Moonwell will not be liable for indirect, incidental, special, consequential, or similar damages resulting from use of this website, reliance on its content, use of a digital product, or interactions with third-party websites or services.
Nothing in these terms excludes rights or remedies that cannot legally be excluded.
Changes to These Terms
These policies may be updated as the website, products, payment systems, or business evolve.
The current version and effective date will always appear on this page.
Privacy Policy
We respect your privacy and collect only the information reasonably needed to operate the website, provide products, communicate with customers, and understand how the site is being used.
Information We May Collect
Depending on how you interact with the website, we may receive information such as:
- your name
- email address
- billing information supplied through a payment provider
- purchase history
- messages submitted through the Contact page
- newsletter subscription information
- website usage and analytics information
- technical information such as browser type, device type, referring page, and approximate traffic data
Payment Information
Payments may be processed through Stripe, PayPal, or other payment providers identified at checkout.
Those providers process payment information according to their own privacy and security practices.
Life at Moonwell does not need access to your complete card number in order to fulfill your purchase.
How Information May Be Used
Information may be used to:
- process and fulfill purchases
- provide access to purchased digital products
- send transaction or order-related communications
- respond to questions or support requests
- provide newsletters or marketing communications when you have chosen to receive them
- maintain website security
- prevent fraud or misuse
- understand website traffic and product interest
- improve the website, products, and customer experience
- comply with legal, accounting, or regulatory obligations
We may, for example, review aggregate information about which pages or products visitors view in order to understand what people are interested in and improve Life at Moonwell.
Cookies & Analytics
The website may use cookies and similar technologies for normal website operation, analytics, security, preferences, and performance.
Third-party services used by the website may also place or use cookies according to their own policies.
Browser settings may allow you to limit or disable certain cookies, although doing so may affect some site functions.
If you join the Moonwell mailing list, your email address may be used to send the communications you requested.
You may unsubscribe from marketing emails using the unsubscribe link included in those messages.
Transactional messages relating to an order or customer-service request are separate from marketing communications.
Information Sharing
We do not sell personal information to advertisers.
Information may be shared with service providers only when reasonably necessary to operate the website or complete a requested transaction. These may include providers for:
- website hosting
- email delivery
- payment processing
- analytics
- digital-product delivery
- fraud prevention
- professional accounting or legal services
We may also disclose information when required by law or when reasonably necessary to protect the website, business, customers, or others.
Data Retention
Information may be retained for as long as reasonably necessary to fulfill purchases, maintain business and tax records, provide support, prevent fraud, resolve disputes, and meet legal obligations.
Your Privacy Questions
For questions about personal information or this Privacy Policy, please use the Contact page at lilamoonwell.com.
Refund Policy
We want purchasing from Moonwell to feel easy and clear.
Digital Products
Because digital products are delivered electronically and can generally be accessed immediately, digital-product purchases are normally final and non-refundable once access or delivery has occurred, except where applicable law requires otherwise.
Please review the product description before purchasing.
We Will Help If Something Goes Wrong
Please contact us if:
- you were charged more than once for the same purchase
- you received the wrong product
- your download is missing or unusable
- a technical problem prevents you from receiving what you purchased
- there is another genuine order or delivery problem
We want you to receive the product you paid for and will make reasonable efforts to correct legitimate technical or fulfillment problems.
Accidental Purchases
If you believe you made a purchase accidentally and have not accessed or downloaded the digital product, contact us promptly. We will review the situation individually.
Third-Party Book Purchases
Books purchased through Amazon or another third-party retailer are subject to that retailer’s refund and return policies.
Life at Moonwell cannot directly issue refunds for purchases processed by another retailer.
Payment Disputes
If there is a problem with an order, please contact us before opening a payment dispute whenever possible.
Most duplicate-payment, delivery, or download issues can be resolved quickly.
Questions?
Questions about an order, product, privacy, or these policies can be submitted through our Contact page.
Life at Moonwell / Lila Moonwell
Operated by ASK Coaching LLC
Florida, United States